FAQ

Here are the most common questions about shopping with Javylon. If you still need help, feel free to contact us anytime.

📦 Where do you ship to?

We currently ship to the United States (USA).

We are working on expanding to more countries in the future.

🚚 How long does shipping take?

Processing time: 1–2 business days (Monday–Friday)
Delivery time: 3–5 business days (USA)

Total estimated delivery: 4–7 business days

💸 Is shipping free?

Yes.
We offer free standard shipping on all orders, with no extra fees at checkout.

🔍 Will I get a tracking number?

Yes.
Once your order is shipped, you will receive a tracking number by email so you can follow your package in real time.

🔄 Can I return my order?

Yes. We offer a 30-day return policy.

Free return shipping
No restocking fees
All items are eligible for return

💰 How long do refunds take?

Once your return is approved:

Refunds are processed within 14 business days
Refunds are sent to your original payment method

📦 What if my order arrives damaged or incorrect?

If you receive a damaged or wrong item, contact us immediately. We will:

Replace the item, or
Issue a full refund

We may ask for photos to speed up the process.

🏠 What if I entered the wrong address?

If your order has not shipped yet, contact us immediately and we will try to correct it.

If the order has already shipped, we are not responsible for delays or losses caused by incorrect addresses.

📞 How can I contact customer support?

You can reach us anytime:

Javylon
📍 Via Gioconda 5, 94013 Leonforte Enna, Italy
📧 bringmeowmaxtin4586@gmail.com
📞 +39 378 030 5527
🕒 Monday–Friday, 9:00 AM – 6:00 PM (Italy time)