Refund policy
At Javylon, we want you to feel confident shopping with us. If something isn’t right with your order, we make returns simple and hassle-free.
1. Return Eligibility
You may request a return within 30 days of receiving your order.
To be eligible for a return:
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The item must be unused, unworn, and in its original condition
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The item must be returned with original packaging (if applicable)
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Proof of purchase (order confirmation or receipt) is required
We accept returns on all items. There are no final sale items.
2. Return Shipping
We offer free return shipping on all eligible returns.
Once your return request is approved, we will provide instructions and a prepaid return label (where applicable).
You will not be responsible for return shipping costs.
3. How to Start a Return
To initiate a return, contact us at:
📧 bringmeowmaxtin4586@gmail.com
📞 +39 378 030 5527
Please include:
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Order number
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Item(s) you want to return
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Reason for return (optional but helpful)
We will respond within 1–2 business days with return instructions.
4. Refund Process
Once we receive and inspect your returned item:
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We will notify you of approval or rejection of your refund
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If approved, your refund will be processed within 14 business days
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Refunds are issued to your original payment method
Please note:
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Processing time may vary depending on your bank or payment provider
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Shipping times are not included in the refund processing period
5. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, contact us immediately. We will:
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Replace the item, or
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Issue a full refund at no extra cost
We may request photos to speed up the process.
6. Exchanges
We accept exchanges for:
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Different sizes
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Different colors
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Similar products (subject to availability)
Contact us to arrange an exchange.
7. Non-Returnable Situations
Returns may be rejected if:
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The item is not in original condition
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The item shows signs of use or damage caused by the customer
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The return is requested after 30 days
8. Contact Information
For any questions about returns or refunds:
Javylon
📍 Via Gioconda 5, 94013 Leonforte Enna, Italy
📧 bringmeowmaxtin4586@gmail.com
📞 +39 378 030 5527